What we do
Project Management and IT experts analyse operational requirements and technological infrastructure in order to determine the most suitable solutions for each Customer.
CRM Check-Up & Customizing
From the Customer Journey As Is to a better Customer Journey To Be
Organizational and technological assessment of CRM.
System consolidation, revision of procedures and definition of interventions.
Development of tailor-made tools and applications.
System Integration & software licensing
Synergy, functionality, and data security
We connect different platforms and systems with a transversal approach thanks to GDPR compliant infrastructures.
Cloud Contact Center
Plug&Play solution to manage your Customers’ requests
Sophisticated virtual PBX: Client VPN platform for inbound/outbound interactions with centralized reporting.
IT support and consulting.
Service Design
Process know-how and expertise on complex Services
Graphical representation and consulting on Customer Journey, to identify touchpoints that can be connected, improved, deepened, made more efficient and customer friendly.
HOW WE WORK
The true digital customer experience
Technology is the backbone of what we do, together with people.
Everyday we choose highly innovative solutions, which are scalable and modular according to each project.
However, technology is nothing without the human component. This is the reason why we invest in continuous training: we want to connect digital and individuals to create customized and performing ecosystems.
CX Centax infrastructure consists in:
- +400 LINES, supported by ACD systems
- +280 WORKSTATIONS on site
- +350 REMOTE smart workstations
- +10 QUALIFIED IT Specialists
- 3 DATA CENTERS (1 in house and 2 remote)
- +15 CX APPLICATIONS used in different Services
Contact us
Please contact us for more information.
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