CX Lab

Centax brand reputation as a qualified player is based on attention to innovations and new technological opportunities, which allow the creation of customized projects with high added value.

We specialize in business process assessment, aimed at analysing operational and infrastructural requirements, to identify the most suitable solutions for each Customer.

CX Lab therefore is the ideal advisor for companies looking for cutting-edge solutions of CRM, software licensing and system integration.

IT Specialists and qualified Project Managers have been helping our Clients for years to create taylor-made systems, according to Best Practices and trying to balance digital channels with human relationships.

Some Solutions:

CX Digital Platform

Multifunctional interactive software

  • Optimization of video interactions with Prospects and Customers
  • Customizing Customer Experience
  • Application designed for B2B and not for interpersonal relationships (eg. Teams, Skype, Zoom, …)
  • Professional tool
  • Totally customizable
  • Can be integrated with market leader technologies
  • Video meetings become dynamic: actors can upload/download documents, conclude agreements with certified signature, consult CRM data and Contact history, …
  • Straightforward: does not require the installation of software components

Email2DB

Manage your email accounts easily and efficiently

  • Methodical categorization of emails (first level/escalation/offices)
  • Integrating emails (standard or certified) with your CRM
  • Monitoring emails statistics
  • Email classification and different permissions according to the offices
  • Email “state” changing
  • Contact History
  • Response templates personalization to give coherence of communication on every case
  • Custom reporting system for monitoring and analysis

Socalytix

Artificial Intelligence to identify your target

  • More efficient use of your databases
  • Discover and select more targeted potential Customers for a new product/service
  • Tool that uses AI algorithms and machine learning logics to find those with highest purchase potential among Prospects and Customers
  • Analysis and interpretation of information (texts and images) posted on social networks, websites and blogs in real time
  • Pattern construction according to the target
  • GDPR Compliance
  • Up to 80% higher conversion rate

Activity Manager

Time tracking application

  • Monitoring the profitability of your orders
  • Tracking the hours dedicated by each employee on every activity
  • Have a tool that helps you with the accounting
  • Know objectively the results of your business
  • Management software with daily activity forms to be self-filled
  • Customizable modules/blocks as needed
  • Real time reporting
  • User Friendly: smart, simple and web based

Scratch&Screen

Innovative platform for instant-win contests

  • Customer loyalty with innovative approaches
  • Increased brand awareness with digital call to action systems
  • Engaging you Customers even from home
  • Platform “as a service” for instant-win contests, that can be integrated with CRM software
  • Combined with Omnichannel Contact Center Services
  • End-to-end in-house management
  • Measurability (reporting)
  • Possibility of customizations
Contact us

Please contact us for more information.

Fill out our form, we will reply as soon as possible.

I authorize the treatment of my personal data used by CX CENTAX S.r.l. in accordance to the Privacy and Cookie Policy;*