The DRM is an advanced and integrated solution that facilitates the relationship between Company and Customer. It allows you to engage, meet, identify, support and sell to your customers. All with end-to-end digitized management.
It opens up new interaction scenarios: the physical and technological world come together in an Augmented Humanity experience that satisfies every type of need and compliance.
MAKE AN APPOINTMENT NOW on our calendar to book a LIVE DEMO and learn about all DRM features.
Customer Experience: the current scenario
The inability and limitations to physically meet customers and prospects has led to an increase in video interactions. However, a hybrid solution will emerge in the future, that will help optimize both long-distance and physical relationships.
According to Walker’s consumer report, “In 2020, the customer experience outperformed price and product as a key differentiator for businesses,” while according to a 2018 PwC study, “86% of shoppers are willing to pay more for a good customer experience “.
However, the video platforms currently on the market have limits because they are designed for personal interactions and not from a Business perspective; moreover they are partially integrated, not secure and the Customer Experience is not customizable.
Future is DRM
The DRM solution turns video from passive into an interactive and dynamic channel, for the management of complex processes. Its innovative management makes it possible to streamline procedures and reduce processing and waiting times, becoming Customer Retention.
Furthermore, through API, the DRM can be integrated with main CRM, ERP and management systems. It is 100% safe and allows complete traceability and measurability of the process.
DRM brings many advantages, offering digital advanced solutions throughout the Customer Journey:
How are Customers and Prospects engaged?
Telemarketing campaign
Widget on your website
Landing Page
Form Web
Chat escalation
Social Media
We are CX CENTAX
A big family committed
to the same goals.
Centax is the ideal Business Process Outsourcing (BPO) partner for companies willing to improve their Customer Experience and enhance every relationship with Customers.
Where we are
Bergamo
Via Pignolo, 8 – 24121 Bergamo / +39 035 4162110
Verona
Via Alberto Dominutti, 6 – 37135 Verona / +39 035 4162110