What we do
A qualitative and listening-based approach, that guarantees a high brand image and allows to stimulate brand awareness.
Telemarketing B2B
Every single Prospect is valuable and must be treated with professionalism and empathy.
The quality of conversions is based not only on a solid commercial proposition, but also on personalization and continuity of the relationship between Agent and Prospect for each channel (phone, email, …). In fact, this kind of Services are assigned to who has shown reliability greater aptitude on building connection with other people.
- B2B Appointments on target lists
- Hight redemption and quality meetings
- Lead Generation to increase results
- Planning and monitoring of commercial networks agenda
- Dedicated team, with the ability to overcome filters, and profiling of personal data (useful information for marketing purpose)
- Possibility of integration with CRM and sales account agendas
- Vertical expertise, consultancy approach, empathic and personal relationship between prospect and agent
- Management of “hot” leads (respecting agreed timings) and processing of “cold” lists
- DB Qualification and clustering
- Up-selling / Cross-selling campaigns
E-commerce management
We can represent every Customer Experience touchpoint along the Customer Journey.
Through our platforms, we design and manage the best possible e-commerce processes.
We acquire new customers to convert them into loyal ones, respecting brand positioning and sales targets.
- Improvement of CX during online purchasing process
- Multichannel orientation: making as many touchpoints as possible available for Customers
- Precise and timely management of each request
- Process Service Design with a consultancy approach
- Platform customization and integration
- Best Practices in managing secure credit card payments (PCI Compliance)
Fundraising
We have a team specialized in Donor Management. The keys of their success are emotional connection and ability to listen.
We increase the value of each donor, plan and project along the Organizations with telefundraising and Donor Care campaigns.
- Empathic communication and listening skills
- Creating a trusted relationship with donors
- Acquisition of new donors and increasing the loyalty of current ones
- Efficient and effective management of fundraising campaigns (maximizing ROI)
- Dedicated fundraisers team
- Telefundraising campaigns (welcome, retention, cross, acquisition)
- Experience in managing live fundraising events (TV, radio, web, DRTV) with coverage flexibility
- Integrated information for a multichannel approach
- Continuity between inbound and outbound activities to track Contact History
Contests and promotions
We manage instant-win/final draw contests in a complete and multichannel way (ivr, sms, web, app, …).
We create end-to-end systems, supporting our Clients with notary practices and prize logistics.
Everything is integrated with an omnichannel assistance for participants.
- Customer loyalty
- Enhancement of brand awareness with call to action tools
- Increasing engagement
- Integrated management of instant win / final draw contests
- Expertise on live events with a large number of participants
- Multichannel Customer Care
- Focus on innovation: Scratch&Screen project
- Prize logistics management
- Support for notarial practices according to current regulations
HOW WE WORK
The true digital customer experience
Technology is the backbone of what we do, together with people.
Everyday we choose highly innovative solutions, which are scalable and modular according to each project.
However, technology is nothing without the human component. This is the reason why we invest in continuous training: we want to connect digital and individuals to create customized and performing ecosystems.
CX Centax infrastructure consists in:
- +400 LINES, supported by ACD systems
- +280 WORKSTATIONS on site
- +350 REMOTE smart workstations
- +10 QUALIFIED IT Specialists
- 3 DATA CENTERS (1 in house and 2 remote)
- +15 CX APPLICATIONS used in different Services
Contact us
Please contact us for more information.
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